Customers of the Grenada Electricity Services (Grenlec) are urged to “settle outstanding arrears urgently,” as the company has started disconnection once again.
The company had officially suspended disconnection for 3 months (April-June) due to the challenges of COVID-19, but customers enjoyed the break up to August.
In an advertisement on its Facebook page posted on August 12, the company said, “…we understand the challenges customers are facing and thank you for helping us maintain service standards by paying your bills. Please continue to pay your bill in full and on time to avoid arrears and the inconvenience of disconnection.”
Grenlec’s Corporate Communication Manager, Prudence Greenidge, on a local televised programme said, “The decision that we would resume disconnection, has not been an easy decision for a company particularly at this time when we know that so many customers are hurting even at our board level and at every level of the company …, it has been a very difficult one.”
She added, “no one wants to face the prospect of having to disconnect a customer who perhaps doesn’t have a job or maybe experiencing even more difficult circumstances and we know right now there are many.”
However, Ms Greenidge stated that the company must take measures to protect its service and quality delivery.
To inform customers of the decision, the company has been appearing on local media programmes, hand delivering notices to customers and attempting to reach them via phone calls, encouraging them to pay up and not let the arrears get out of hand.